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LEGAL NOTICE

Welcome to Dismass Kili Experience (DKE). We’re delighted to have you here. By using our website, you agree to the terms and conditions of use outlined below. You may opt if you disagree with any of the terms and conditions by DKE’s Website. Please make your booking or reservation for an experience of a life time. We recommend that you read the below terms and conditions, should you have any questions or concerns, please don’t hesitate to reach out to us directly through the details provided.

GENERAL TERMS AND CONDITIONS

  • DKE is a tour company that offers unique and unforgettable experiences of climbing Mount Kilimanjaro hiking and other Tanzania’s national parks. Climbing mountains is fun, adventurous which may be associated with challenges and risks as any other adventure. We encourage you to take a challenge
  • On our website we provide information about climbing Mount Kilimanjaro, experience, accommodation options, safety measures, and responsible tourism practices which remain recommendations informed through previous experiences.
  • We recommend Mountain climbing to persons with no major health challenges and those above the age of majority or 18 years at least or older and have the legal capacity to enter understand these terms and conditions.
  • DKE reserves the right to modify these terms and conditions as may be dictated by climbing Kilimanjaro Regulations, climate conditions or unforeseen circumstances at the time of your booking, at any time without prior notice. We encourage you to visit our website to review our terms and conditions periodically for any changes.

BOOKING, DEPOSITS, PAYMENT, REFUND AND CANCELLATION

  • To book a Kilimanjaro climbing experience tour, safari tour with DKE, you are required to provide us with your personal details and payment information.
  • The bookings, payment terms, refund and cancellation terms are specified herein and you hereby agree an obligation to be bound by the said terms and conditions at the time of your booking.
  • We accept payment by credit card, bank transfers, and other payment methods specified on our website,in which case, once payments are received, you will be notified immediately. Please allow us a 72-hour period before you have received a notification that your funds have been duly received by DKE
  • At the time of making payments, you will be safely directed to DKE secure system specified for credit cards and bank transfer. If you are making direct transfers to DKE’s bank account for the deposit or final invoice, you shall responsibly enter the correct bank account details to be followed by a swift bank advise that you must send to DKE immediately to info@kilimanjaroexperience.com when the funds have been transferred successfully.
  • DKE guarantees a tour only when it receives payments in full within the specified time in these terms and conditions.an invalid information received shall be treated as null and void.
  • To reserve a tour, DKE requires a deposit of a of 30% of the total price of the tour booked in order to reserve your space. This deposit is non-transferable to third party.
  • The booking is fully confirmed and guaranteed upon receiving the full payment, due 90 days prior to  your departure date. DKE will acknowledge Payment as follows:
  • Transfers: The wired fund transfers to DKE’s bank account details of which appear on the website or the final invoice shall be acknowledged within72hours from the time transfer has been made and upon you sending the swift bank advise for the payments made showing, the fund’s transferor name, amount, bank and date as per the International banking standards and practices
  • Notification  falling within  the cancellation terms and conditions below must be made via e-mails to Dismass Kilimanjaro Experience Limited (DKE) through info@kilimanjaroexperience.com Cancellation made must conform to the below terms and conditions. Subject to the below terms and conditions, any cancelations made, or any refundable deposit may be made less the cancellation charges, bank charges or any other amount the was incurred before the net arrived to DKE’s bank account and the following terms and conditions shall apply on any cancellation:
  • Any cancellation received between the reservation or booking date and 70 days before the departure date shall be charged a cancellation fee equivalent to 5% of the total deposit made.
  • Any cancellation received between 69 – 51 days before the date of the departure cancellation shall be charged 25%of the entire tour price.
  • Any cancellation received between 50 – 36 days before the date of the departure cancellation shall be charged 50%of the entire tour price.
  • Cancellation charge of 75% of the tour price shall l be subjected to 35 – 12 days cancellation before the departure date.
  • 100% of the Tour price shall be subjected to loss if the cancellation is received 12 days or less prior to departure.
  • Dismass Kilimanjaro Experience highly recommends that you purchase a travel insurance policy cover from a reliable insurance company to cover for any risk including but not limited to, unexpected ahead of your journey, including covid and similar tragedies, sickness, prior or during your tour, losses, cancelled flights, cancelled tours, personal items and any other risk in case of an unforeseen event. This mitigates unforeseen and provide you with peace of mind for your life experience and adventure.
  • No refunds will be given for unused meals, hotel rooms, airport transfers or any other booked service etc., for any reason whatsoever. Dismass Kilimanjaro Experience limited (DKE) reserves the right to increase the journey price in the event of cost surges due to changes in airfares, currency fluctuations, park fee increases, fuel surcharges, taxes, etc. Dismass Kilimanjaro Experience Limited (DKE) reserves the right to change the tour without notice should circumstances permit or if in view of our experts, tour guides, climate or any similar event, situations compel.

SAFETY AND RESPONSIBILITY

  • Your safety is our priority. We provide all the necessary safety equipment and training to ensure that you have a safe and enjoyable experience, however, you are obliged to follow the instruction from your physician (if any)
  • You are responsible and obliged to observe all the safety guidelines and instructions provided by our guides and staff during the climb or DKE’s agent or any one acting under DKE’s instruction.
  • We are committed to responsible tourism practices and minimizing the negative impact on the environment. Our tours are designed to be sustainable and eco-friendly to the natural environment. By subscribing to DKE experiences you agree to observe environmentally sustainable practices during your climb
    Although our staff may recommend acclimatization, when necessary, to be booked by us, you have confirmed that you are prepared for the altitude and are physically fit for Kilimanjaro Hiking.

ACCOMMODATION AND TRAVEL INSURANCE

  • We offer a variety of accommodation options that cater to your every need, from luxury lodges to rustic and tented campsites. Although we reserve these facilities for you, we take a commendation role in the serviced supplied by third party, without a legal responsibility on their suitability
  • We reserve the right to change the accommodation options if necessary due to unforeseen circumstances or if the DKE’s opinion such accommodation receives good recommendation on service or otherwise at the time of your tour. This may include but not limited to changes due to rehabilitation or closing down of camps, hotels lodges or the Tanzania National Parks Tour facilities or new changes in the operations of the National Parks or certain areas of service related to your tour.
  • Dismass Kilimajaro Experience Limited (DKE) is not accountable for expenses incurred not shown on the tour price at the time of your booking or third party incurred expenses including but not limited to visa fees, vaccinations, insurance, gear, travel insurance, gifts, souvenirs, accommodation on arrival or departures not included in your tour package or any other similar expense or costs of your personal nature . or for any necessary additional travel preparations should you embark from home before the group departure date. Accommodations are subject to change. Climatization may be requested of if recommended by DKE will be quoted separately or add to your tour, however, such additions must be communicated by DKE in advance at the time of your booking.
  • Medical travel insurance is recommended as mandatory for your tour to cover for personal incidents prior or during your tour and shall extend to your personal belongings and all ancillary similar to money, cameras, telescopes and any valuables carried by your during your tour .We encourage you to consult the supplier of these devices before commencing your tour.

INTELLECTUAL PROPERTY

  • All content on our website, including text, graphics, logos, images, and software, is the property of DKE or its licensors and is protected by intellectual property laws including photos, images or videos taken during the climb.
  • You may not copy, modify, reproduce, distribute, or use any content from DKE’s website without our prior written consent.
  • Unfair comments or untrue publications may be taken seriously and may result into claims with legal consequences by DKE should they amount to defamation

PRIVACY

  • DKE (Dismass Kili Experience) respects your privacy and collects and processes your personal data in accordance with our privacy policy.
  • By using our website and booking a tour with us, you consent to the collection and processing of your personal data as described in our privacy policy.

APPLICABLE LAWS AND JURISDICTION

  • These terms and conditions shall be governed by and construed in accordance with the laws of the united republic of Tanzania.
  • Any dispute arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Tanzania.

By accepting these terms and conditions, you agree to submit to the exclusive jurisdiction of the courts of Tanzania for any matter regarding these terms and conditions and waive any objections to the venue of any legal proceedings in such courts on the basis of forum non-convenience or any other basis.

Thank you for choosing DKE, and we look forward to welcoming you on our Kilimanjaro climbing and safaris adventures